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Broadcasting Messages to Specific Groups

This guide outlines the steps to effectively broadcast messages to targeted groups using system filters and custom fields.

Written by Aron Lampin
Updated over a month ago

Key Steps

Step 1: Identify Your Groups 0:01

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  • Determine the groups you want to communicate with (e.g., students, parents, staff, donors).

  • Consider subcategories within these groups (e.g., mothers, fathers, grandparents).

Step 2: Filter by System Fields 0:37

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  • Use the system's built-in filters to narrow down your audience.

  • Example: Filter donors by total pledged amount (e.g., $10,000).

  • Review the filtered list to confirm the correct contacts.

Step 3: Select and Broadcast 1:20

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  • Select the contacts from the filtered list.

  • Click on 'Actions' and choose 'Broadcast'.

  • Choose the type of broadcast (text, voice, etc.) and send the message.

Step 4: Advanced Filtering with Custom Fields 2:09

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  • If needed, create custom fields to track specific data (e.g., interests, campaign participation).

  • Go to 'Manage Columns' to add a custom column.

Step 5: Filter by Custom Fields 2:39

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  • Use the custom fields to filter your audience further.

  • Example: Filter donors by their interests or specific campaign goals.

Step 6: Finalize and Send Broadcast 3:31

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  • After filtering, select the desired contacts.

  • Click on 'Actions' and choose 'Broadcast' to send your message.

Cautionary Notes

  • Ensure that you have permission to contact individuals in your lists.

  • Double-check the filters to avoid sending messages to unintended recipients.

  • Regularly update your custom fields to keep track of relevant information.

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